- Choosing a selection results in a full page refresh.
At Cetaphilusshop, we strive to deliver your favorite dermatologist-recommended skincare products to your doorstep as quickly and reliably as possible. Please review our shipping policy below for details on how we process and ship your orders.
We are pleased to offer free standard shipping on all orders , no matter where you are located. There are no minimum purchase requirements or hidden fees—the price you see is the price you pay.
Once you place an order, our team gets to work right away to ensure your items are carefully packed and handed over to our shipping partners.
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment verification. You will receive a confirmation email once your order has been successfully placed, and another notification when your order ships.
*Please note: Orders placed after 2:00 PM on a Friday or during weekends/holidays will begin processing on the next business day.*
After your order has been processed and shipped, the estimated delivery time is 6 to 12 business days.
This timeframe applies to all destinations worldwide. While most orders arrive within this window, actual delivery times may vary slightly depending on the efficiency of local postal services or customs clearance in your country.
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey. Please allow up to 48 hours for the tracking information to update in the carrier's system.
If you have any questions about tracking your order, feel free to reach out to us at [email protected] with your order number.
We partner with trusted international and local carriers to ensure your order arrives safely and on time. The carrier assigned to your order may vary based on your location and package size.
Please be aware that orders shipped internationally may be subject to import duties, taxes, and customs brokerage fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.
Cetaphilusshop is not responsible for delays caused by customs processing in your country. We recommend contacting your local customs office for more information on potential fees before placing your order.
If your package does not arrive within the estimated timeframe (beyond 12 business days), please contact us immediately at [email protected]. We will investigate the issue with the shipping carrier and work to resolve it as quickly as possible.
Please ensure that your shipping address is entered correctly at checkout. Cetaphilusshop is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you realize you have made an error with your address, please contact us within 24 hours of placing your order so we can attempt to update it before shipment.
If you have any further questions about our shipping policy, we are here to help:
Email: [email protected]
Thanks for subscribing!
This email has been registered!
